Return & Exchange Policy
Return & Exchange Policy
Thank you for shopping with us. We strive to ensure that you are completely satisfied with your purchase.
1. Return & Exchange Eligibility
We offer returns and exchanges under the following conditions:
- The product must be unused, unworn, and in its original condition
- All original tags and packaging must be intact
- The request must be raised within 3 days of delivery
2. Non-Returnable Items
The following items are not eligible for return or exchange:
- Products purchased during sale or special offers
- Gift cards or promotional items
- Items that have been used, washed, or damaged by the customer
3. Return Process
To initiate a return or exchange:
- Email us at lootloo2025@gmail.com with your order details and reason
- Our team will review your request and provide further instructions
4. Exchange Policy
- Exchanges are subject to product availability
- If the requested size or product is unavailable, we may offer an alternative or store credit
5. Refund Policy
- Once the returned product is received and inspected, the refund will be processed
- Refunds will be issued to the original payment method within 5–7 business days
6. Return Shipping Charges
- Return shipping charges may be borne by the customer, unless the product is defective or incorrect
7. Damaged or Incorrect Products
If you receive a damaged, defective, or wrong product:
- Please contact us within 48 hours of delivery
- Share images/videos as proof for quick resolution
8. Contact Us
For any return or exchange-related queries, feel free to contact us at:
📧 lootloo2025@gmail.com