FAQ

1. Do you offer free shipping?

Yes! We offer free shipping on orders above ₹1,499. For orders below ₹1,499, applicable shipping charges will be shown at checkout.

2. How long will it take to receive my order?

Orders are processed and shipped as quickly as possible. Delivery time may vary depending on your location and courier service. Once your order is shipped, you can use the tracking details to follow its progress.

3. Can I return or exchange my order?

Yes, eligible products can be returned or exchanged according to our Return & Exchange Policy. Please check the policy for the applicable conditions and time period.

4. How can I track my order?

Once your order has been shipped, tracking information will be provided so you can easily check the status and estimated delivery of your package.

5. How do I choose the right size?

Please check the size information provided on the product page before placing your order. We recommend comparing the measurements with a similar garment that fits you well.

6. Are the products shown on the website exactly as they look in the pictures?

We make every effort to display our products as accurately as possible. However, slight colour differences may occur due to lighting, photography, or individual screen settings.

7. What payment methods can I use?

You can choose from the payment options available at checkout. Our website uses secure payment processing to help keep your transaction information protected.

8. What should I do if I receive a damaged or incorrect product?

If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible with your order details and supporting photographs. Our team will guide you through the next steps.

9. Can I cancel my order after placing it?

Order cancellation depends on the status of your order. Please contact our customer support team as soon as possible if you wish to cancel. Once an order has been processed or shipped, cancellation may not be possible.

10. How can I contact Loot Loo customer support?

You can contact our customer support team through the Contact Us section of our website. You can also reach out by email for assistance with orders, products, returns, or other concerns.